Daily Drucker 14: What actions can you take now to impart a sense of managerial responsibility into your workforce?
Management needs to be honest with their workforce, and keep them informed of important decisions or issues. While some may be confidential, an employee who is kept knowledgeable and informed will feel more a part of the organization, even if they do not have a say in the final decision.
Another way is to create a forum that invites discussion and criticism to be filtered back up to the top level. Often times these employees are on the front lines - dealing with customers and working through workflows and systems that are decided on by people many levels above them. The best ideas may come from these individuals, and they need to be collected for evaluation.